- We only offer product descriptions in Japanese.
- To help you understand, we recommend using the auto-translate feature in browsers such as Google Chrome or Microsoft Edge.
- Please be aware that colors may appear different depending on your screen settings. This is due to the way images are displayed, and the actual product might vary.
- Items in stock may vary in color, pattern, and size. Since they are made by hand, each one has its own unique charm.
- If you have difficulty understanding, please feel free to contact us.
- Shipping within Japan usually takes about 7 days, and international shipping takes longer.
- Delivery times vary depending on the destination country or region.
- For customers outside Japan, we use the "Buyee Connect" international proxy shopping service.
- We provide services using the Buyee-specific cart, which includes multilingual customer support, payment options for international buyers, and shipping to 118 countries.
- Products are first sent to a Buyee warehouse in Japan, then shipped to your country.
- You can track your order through Buyee’s tracking service.
- For packaging, we use new cushioning materials where it directly touches the product, while other parts use recycled materials for environmental protection.
- We take great care in packing and shipping, but please note that we cannot be responsible for any damage or delays that occur during transit.
- Any customs duties or fees incurred are the responsibility of the customer.
- We strongly recommend using "Buyee Connect's" "Secure Packaging" option to ensure that your products arrive safely.
- Shipping from our store to the Buyee warehouse in Japan uses the same methods as for our domestic customers, including environmentally friendly packaging and takes about a week.
- If there are any issues upon arrival, please contact us quickly, and we will follow Buyee's guidelines to address the issue.
- Returns are generally not accepted unless the product is defective.
- The return deadline is within 7 days after arrival. Customers are responsible for the shipping costs of returns made due to their own reasons.
- We accept credit card payments and Amazon Pay.
当店では、海外代理購入サービス「Buyee Connect」を導入しております。
海外からアクセスされると、Buyee専用カートが表示され、これを利用することで商品をお買い求めいただけます。
「Buyee Connect」をご利用いただくと、多言語カスタマーサポート、海外向け決済手段、そして118カ国の国と地域への配送などのサービスをご利用いただけます。
また、「Buyee Connect」のご利用時には、「Buyee Connect」の「厳重梱包」を強くお奨めしております。
当店から日本国内のBuyee倉庫への配送は、日本国内のお客様と同様の梱包及び配送方法（発送まで約一週間前後、環境に配慮した包装）でお取り扱いいたします。
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